Delivery & Returns Policy

If you have any questions, please contact us at:
📧 Email: info@datesforacause.com

Delivery

🚚 FREE SHIPPING is available in all major towns and cities, subject to the availability of volunteers in that area.

📦 Where volunteer delivery is not available, a paid delivery service will be provided. Delivery charges will be calculated at checkout based on your location.

⏳ Estimated Delivery Times: Orders are typically processed within [X] business days. Delivery times vary depending on location and shipping method chosen at checkout.

Returns & Refunds Policy

Cancellation and Refund Policy

Effective Date: 1st January 2025

At Dates for a Cause, we value your support and strive to provide the best possible experience when purchasing our products. Below are the conditions under which cancellations, refunds, and associated fees apply.

1. Order Cancellations

Due to the perishable nature of our products, cancellations must adhere to the following conditions:

✅ Cancellations are allowed within 24 hours of placing an order, provided the order has not yet been processed or dispatched.

✅ Refunds for cancelled orders will be processed within 10 working days after cancellation confirmation.

❌ If the order has already been prepared or dispatched, we may charge a cancellation fee to cover the costs incurred.

2. Cancellation Fees

💰 A reasonable fee may be deducted to cover preparation, packaging, and administrative expenses.

⚖️ The exact fee will be specified at the time of cancellation, based on the status of the order.

3. Refunds

💳 Refunds for cancelled orders will be processed within 10 working days after confirmation of cancellation.

📦 If the product is non-perishable and cancellation occurs after dispatch, a refund (minus the cancellation fee) may be issued upon return of the unopened product in its original condition.

4. Exemptions

❌ No cancellations or refunds are permitted for:

  • Orders involving customizations or special requests.
  • Perishable items unless the product is found to be defective upon receipt.

5. Reporting Issues

📢 If you receive a defective or incorrect product, please contact our customer service team at [Your Refund Email] within 24 hours of delivery to resolve the issue.

Damages & Issues

📦 Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exchanges

🔄 The fastest way to ensure you receive the correct item is to return the original item first. Once the return is accepted, you can make a separate purchase for the correct item.

Returns Process

📩 We will notify you once we receive and inspect your return. If approved, you will be refunded via your original payment method.

⏳ Please allow up to 30 days for your bank or credit card provider to process and post the refund.

If you have any questions regarding returns or refunds, please contact us at:
📧 Email: info@datesforacause.com